451 Research: The IT Ops Evolution


While there’s not a clear, standard progression, 451 Research has observed a broad evolution in the way that IT operations is being conducted in organizations that are adopting cloud-native technologies. Fading from view are traditional, ITIL-based models; in their place is a transition through an awkward phase of tool sprawl and poorly performing apps to a model that’s still evolving and includes centralizing some monitoring functions. Given the key role that apps and services play in so many businesses, 451 Research anticipates more focus on ensuring that operations functions smoothly, so that apps and services can deliver the level of performance that users demand.

The following is an excerpt from an independently published 451 Research report, “The IT Ops Evolution” released in August 2019.