USERMIND EMPOWERED THEIR ENGINEERS TO INNOVATE

  • High growth of business created exponential data volumes that existing tools couldn’t handle
  • Reactive, delayed alerting caused engineering team to respond slowly to incidents
  • Incomplete and disjointed views of infrastructure and app metrics prolonged troubleshooting efforts
  • Engineering diverted valuable resources to fixing their monitoring instead of innovating on their core product

 

RESULTS

  • Increased engineering time spent on innovation by 60%
  • Reduced “keep the lights on” overhead by more than 50%
  • Empowering Customer Success with self-service access to operational data
  • Enabled C-suite with visibility into operational data and standardized business KPI’s

 

“Prior to SignalFx, our on-call engineer would have to spend hours getting to the bottom of issues.”

Vishnu Vettrival – Vice President of Engineering 


Usermind is a Customer Journey Orchestration Platform for powering agile businesses. We help enterprises transform their customer engagement strategies to be more contextual, dynamic, and effective. To survive and thrive in a rapidly evolving business and technology landscape, only the companies that master customer relationships will win.